POLICY / SHIPPING
Shipping & returns
Clear handling, plain packaging, and a straightforward return window.
Working policy — review before store launch.
Free shipping
Orders over $75 ship free.
Order handling
In-stock accessories are prepared for dispatch on business days. Delivery estimates will be shown when checkout becomes available.
Discreet packaging
Orders ship in plain outer packaging with neutral labeling. Product names are not printed on the exterior.
Needle restrictions
Some states restrict the sale of pen needles. Orders are verified against shipping-state rules before fulfillment and may be cancelled where required.
30-day returns
Unused items may be returned within 30 days of delivery. Sealed hygiene products, including needles and preparation pads, must remain unopened.
Damaged items
Contact us with the order identifier and clear photos of shipping damage so the support team can review the item.